Digital Voucher FAQs
Q1: How do I proceed after my pin code has been rejected?
A2: Check if your connection is stable. Once you are done refresh your page and try again after a few minutes.
Q2. What do I do after it indicates that the pin code has already been redeemed?
A2: Please refresh your page and try again after 7 days.
Q3: I have followed the instructions however it keeps on indicating that I have redeemed my voucher.
A3: Try opening a page and start the process of redeeming your voucher once again. Remember to enter the code manually, and do not copy, and paste.
Q4: How do I go about reaching a time limit on the site while entering the code?
A4: Check if your connection is stable. Open a new tab and try the process once again, however, remember to enter the code manually. There is a time limit on the site (30 seconds), and you will be informed you’ve reached your limit if you don’t enter the pin as soon as you land on the page.
For any other problems, please reach out to us on the contact-us page: