TERMS OF USE AND SALE
Last Updated: SEPTEMBER 2024
These Terms apply to the Coke&Go mobile app and online services that link back to them (hereinafter jointly as the “Sites”). The services to which these Terms apply are free services; we’re not promising they’re perfect, use them as-is.
The service is provided by Coca‑Cola Services N.V., 1424 Chaussée de Mons
1070 Brussels, Belgium. Registered in Registre Personnel Morales under the number #BE0462525791.
All payments for purchases will be handled by external service providers. Follow the law and respect other users.
If you submit information or a creation, you grant us an exclusive, worldwide, free of charge, perpetual and non-revocable license to use them for the purposes of conducting our business activity.
By using the Coke&Go mobile app and online services you agree to these Terms of Use and Sale. If you do not agree to the Terms, do not use this app.
Purchases will be governed by our Terms of Use – please read them carefully and accept before you register.
We, Coca‑Cola Services N.V., Belgium, our parent companies, subsidiaries and affiliates (collectively “Coca‑Cola”), operate websites, mobile applications, and social media pages that link here (collectively, “Platform”). By using the Platform, you agree to these Terms of Use and Sale (the “Terms”). We reserve the right to make changes or updates to these terms for which you will be notified. Please check back from time to time to ensure you are aware of any updates or changes.
To use the app, you must have a mobile device (for example, a mobile phone or tablet) with internet access and download and install the Coke&Go app on your mobile device.
ACCOUNT REGISTRATION
Creating an Account. To use certain portions of the Sites, you may be required to create an account (“Account”) and create a password. To create an Account, you must have a unique, valid email address. Accounts cannot be shared. Your user name and password are for your personal use only and should be kept confidential.
Prohibition on Multiple Accounts. Each individual can have only one (1) Account. If you attempt to exceed this limit in any way, we reserve the right, , to lock, disable, block or delete your Account(s). Information regarding the blocking, deactivation or deletion of your account will be communicated to you without delay (via alert message in the application user interface),. In case you do not agree with our decision, you can file a complaint.
DATA PROTECTION
Security We maintain safeguards intended to protect the integrity and security of the Sites.
User Names and Passwords. You are responsible for any use or misuse of your user name or password. Please promptly notify us of any confidentiality breach or unauthorized use of your user name, password, or your Sites Account.
Third Party Web Sites; Links The Sites links to other web sites and online services. We have no control over such third parties. We do not endorse their products and services. We are not responsible for the availability, accuracy, or security of such sites.
RULES OF CONDUCT
Follow the Law. While using the Sites, you are required to comply with these Terms and all applicable laws, rules and regulations. The provision of unlawful content via the app is prohibited.
Respect Others. We also expect users of the Sites to respect the rights and dignity of others. Do not use the Sites to harass, stalk, threaten or otherwise violate the legal rights of others. Do not impersonate anyone. Do not disrupt the operation of the Sites. We reserve the right in our sole discretion to restrict or terminate accounts that do not comport with these Terms and to remove any materials that violate these Terms or which we find objectionable.
To the extent permitted by applicable law, you agree:
(a) not to disadvantage TCCC and its directors, officers, employees, agents, Affiliates, authorized bottlers and distributors, shareholders, licensors, and representatives
(b) to comply with these Terms of Use and Sale; and
(c) not to infringe, in connection with your use of the app, any copyright, trademark, trade secret, privacy or other intellectual property or other third party right.
Termination. We may terminate your access to the Sites at any time, but with notice of 14 days. You may terminate your contract with us at any (with immediate effect ) time at your discretion. The termination of the contract results in the loss of your data or files placed in the application.
DISCLAIMER AND LIMITATION OF LIABILITY
Disclaimer. THE SITES AND ALL OF ITS TEXT, IMAGES, AND SOFTWARE AND ALL SERVICES, PRODUCTS OR MATERIALS (INCLUDING, WITHOUT LIMITATION, THIRD PARTY PRODUCTS AND SERVICES, AND SUBMISSIONS AND CREATIONS) MADE AVAILABLE THROUGH OR IN CONNECTION WITH THE SITES (COLLECTIVELY, “CONTENTS”) ARE PROVIDED ON AN 'AS IS' BASIS WITHOUT ANY WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY.
Liability Coca‑Cola is liable for damages caused to app users. However, Coca‑Cola shall not be liable for damages caused by acts or omissions of app users, third parties or acts of God.
CONFIDENTIALITY OF COMMUNICATIONS
Personal Information. Any Personal Information you submit on or through the Sites is governed by the Privacy Policy
Additional Communications. Any other information you submit on or through the Sites will be treated as non-confidential and non-proprietary. This includes all information you submit directly or indirectly (for example, through the use on a third-party social media site using a hashtag we promote).
INTELLECTUAL PROPERTY
The Sites and their contents, including (but not limited to) all trademarks, service marks, and graphical elements, the front and back-end of the mobile app, proprietary information related to the Sites etc. (“Contents”) are our sole property unless otherwise expressly noted and are protected by copyright, trademark, patent, and/or other intellectual property rights. The Sites and their Contents may also contain various third-party names, trademarks, and service marks that are the property of their respective owners. Subject to these Terms, you are granted a personal, worldwide, non-exclusive, non-transferable and revocable license to use the Sites and Contents solely for your own personal, non-commercial purposes and solely in accordance with these Terms for a duration of your using the Sites.
This license is terminable at any time, and does not grant you any additional rights with respect to the Sites or its Contents. Coca‑Cola reserves all other rights, to the fullest extent possible by applicable laws. You may not modify, alter or change any Content, or distribute, publish, transmit, reuse, re-post, reverse engineer, or disassemble the Content or any portion thereof for public or commercial purposes, including, without limitation, the text, images, source codes, audio and video. Your use of any Content, except as provided in these Terms, without our written permission of is strictly prohibited.
Coke&Go
TERMS OF SALE – Coke&Go App
Whenever you buy a product through the Smart Cooler using the Coke&Go app, you are purchasing from the seller that is named on the fridge/store you find the Smart Cooler/Vending machine in. You will look solely to the seller with respect to any disputes, claims, and causes of action arising out of/or connected with your purchase of a product through the Coke&Go app.
General Requirements. By making a purchase, you represent and warrant that:
You are at least 16 years of age and you have sufficient legal capacity to enter into a contract in accordance with the Terms of Use and Sale or have obtained the consent of your legal representative to enter into a contract;
You are an individual consumer, the product is being purchased solely for your personal use, and you will not market, resell or otherwise distribute the product to any third party for commercial purposes.
Making a Purchase. To make a purchase from a Smart Cooler using the Coke&Go app, you will use the Coke&Go app to open the fridge door, select your beverage and then close the cooler door. To make the purchase from a Vending machine you make your choice in the App. You will then see an order review screen in the app, which will detail the products you have selected for purchase.
From time to time, we may not be able to process a purchase for the following reasons: (a) the fridge/Vending machine is not functioning properly; (b) there is not enough product in the fridge/Vending machine; (c) your payment method was declined; (d) the Coke&Go app is not functioning properly; or (e) you do not meet the eligibility criteria set forth in these Terms of Use and Sale.
Payment. You can pay for your goods using credit or debit cards (Mastercard, VISA, Maestro), PayPal or Apple Pay. All payments for purchases will be handled by external service providers
Prices and Sales Tax. Prices shown on the Smart Cooler/Vending machine and/or in the Coke&Go app include all taxes, (incl. VAT).
Returns and Refunds. We want you to LOVE your products. In the rare case that you are not satisfied with your order, please contact the owner of the Vending machine immediately. Refunds cannot be given if the fault or the defect in the product is a result of your own actions such as product misuse. The owners of the vending machines reserve the right to refuse a refund request. Abuse or misuse of the refund policy is prohibited. Please contact the owner of the vending machine for a copy of their return policy.
Reporting a Problem. If for any reason you are not happy with your purchase, please contact the owner of the Smart Cooler/Vending machine for any issues with the product. If there is an issue related to the website/web-app, please contact the Coke&Go customer support team by e-mailing support.ar@maxerience.com. If possible, please provide the asset number and outlet number found on the sticker on the fridge. We will respond to your complaint as soon as possible and within 14 days at the latest.
Credit Card/Debit Card Transactions. Your card details are not recorded or stored in our database. They are encrypted and are transferred securely to a Payment Service Provider for immediate authorization. Once we have received authorization from the Payment Service Provider, we will confirm your order. If you have a problem making a payment, we recommend that you contact your credit or debit card provider.
DISPUTE RESOLUTION TERMS (PLEASE READ CAREFULLY)
These Terms of Use are governed by Belgianlaws. The courts of Brussels are the competent courts for the resolution of conflicts arising from these Terms of Use, and for the resolution of conflict arising from the Terms of Sale. This does not affect the rights of consumers to seek legal protection at their place of residence and under their local law.
If you have a dispute with us or the seller, you can also use the ODR platform at: Online Dispute Resolution | European Commission (europa.eu)
MISCELLANEOUS
Notices. Notices to you may be made via posting to the Site or by email to the e-mail address you provided. Notices to us should be made using the contact information below.
Force Majeure. We will not be responsible for any failure to fulfill any obligation due to any cause arising from an unforeseeable event beyond our control.
Rules for Sweepstakes, Contests, Challenges, Activities, Surveys, and Similar Promotions. Any contests, challenges, activities, surveys, or similar promotions made available through the Sites may be governed by specific rules that are separate from these Terms. By participating in any such contest, challenge, activity, survey, or promotion, you will become subject to those rules, which may vary from the terms and conditions set forth herein. We urge you to read the applicable rules, which are linked from the particular activity, and to review our Privacy Policy which, in addition to these Terms, governs any information you submit in connection with such activities. If you engage in any fraudulent or unsportsmanlike activity or act contrary to the applicable rules, these Terms or any laws, your participation and Account privileges may be suspended or terminated, resulting in the loss of offers, prizes or other items.
Information or Complaints. For any questions or requests regarding the Coke&GO program, please reach out to our Customer Care team.
Phone: +44 28 9262 0520
eMail: customer.service@cchellenic.com
CHANGES
Changes to the Sites. We may modify or discontinue the Platform and its Contents upon your notification.
Changes to the Terms. We may change these Terms. We will notify you of the planned change and its content 14 days before the change is implemented. If you do not agree to the change (before 14 days passed for the amendment to enter into force), you may terminate your contract with us with immediate effect.